₹22.2 Crore Penalty: DGCA Cracks Down on IndiGo After Flight Chaos

₹22.2 Crore Penalty: DGCA Cracks Down on IndiGo After Flight Chaos
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New Delhi: India’s aviation regulator, the Directorate General of Civil Aviation (DGCA), has imposed a **₹22.20 crore fine on IndiGo after a wave of large-scale flight delays and cancellations last month disrupted travel plans for lakhs of passengers.

The penalty follows severe operational breakdowns between December 3 and 5, when 2,507 flights were cancelled and 1,852 were delayed, stranding over three lakh passengers at airports across the country.

Findings of the Probe

The action comes after a detailed inquiry by a four-member DGCA committee, which identified systemic failures within the airline’s operations. The panel pointed to:

  • Over-optimisation of schedules, with excessive focus on maximising aircraft and crew utilisation
  • Inadequate operational buffers to absorb disruptions
  • Management and planning lapses, including weak oversight and control mechanisms
  • Poor implementation of revised Flight Duty Time Limitation (FDTL) norms, affecting roster stability
  • According to the findings, compressed crew rosters and reduced buffer margins compromised operational resilience, triggering cascading delays and cancellations during peak demand.

Penalty Breakdown

The total fine includes:

  • ₹1.80 crore as a one-time systemic penalty for multiple violations of Civil Aviation Requirements
  • ₹20.40 crore as a daily penalty of ₹30 lakh for 68 days, covering the period from December 5 to February 10

The regulator has also formally warned senior management, signalling tougher oversight and accountability for operational compliance.

Industry Signal

The DGCA’s move ranks among the largest penalties imposed on an Indian airline, underscoring the regulator’s sharpened focus on passenger welfare, safety compliance, and operational discipline. As traffic grows and schedules tighten, the order sends a clear message: efficiency gains cannot come at the cost of resilience.

IndiGo has acknowledged receipt of the order and said it will take corrective measures to strengthen systems and processes.

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